Hospitality Workers


If you work in a hotel, restaurant or takeaway then it’s likely that you may interact with co-workers from other departments who also work in hospitality. From taking food orders correctly to ensuring customers are greeted with a warm welcome and making sure rooms are presented to a high standard. Its hard work but can be very rewarding.

The Workers Union Supports Hospitality Workers

 Our hospitality members who work in hotels, restaurants, cafes and takeaways want to provide a good service to their customers, but they also want to have a decent work-life balance. Hospitality workers need to be able to balance work and home life in order to have successful professional, personal and family lives. The majority of hospitality workers want to stay in the industry and do not want to see employers reduce hours due to short term economic pressures or because employers do not want to engage with the modern health and safety regulations. Many who work in hospitality tend to join a union for support and reassurance.

About Hospitality Workers in the UK

In the UK, there are millions of people who rely on a job in the hospitality industry. Hotels and restaurants are a popular choice for those looking for a career that puts food on the table. The hospitality industry has been a strong source of employment in the UK since the 1800s. There have been many changes in the industry over the years. This can be seen in the variety of roles employees can fall into. The majority of hotels will still rely on a front desk as the main contact point between visitors and the hotel staff. The role of a hotel receptionist can vary from a small family-run hotel to a large hotel chain.

Hospitality Workers

Hospitality Workers: Your Rights

In the fast-paced and often unpredictable world of hospitality, understanding your rights is essential. Whether you work in a hotel, restaurant, or any other segment of the hospitality industry, being aware of your entitlements and protections can significantly impact your work life. Hospitality workers’ rights are designed to ensure fair treatment, safety in the workplace, and access to fair wages and benefits.

Is there a union for hospitality workers? Absolutely. The Workers Union in the UK advocates for the rights and welfare of hospitality workers across the sector. By joining a hospitality union, you gain the support and backing of an organization dedicated to defending your interests and advancing your rights. TWU works tirelessly in assisting you negotiate better pay, improve working conditions, and provides stronger protections for workers, setting standards that uphold dignity and respect in the workplace.

Becoming part of a hospitality union also means you have a voice with us—a powerful tool in promoting change and securing better terms of employment. Empower yourself with knowledge and support by connecting with your union, ensuring your rights are not only recognized but actively championed.

Why is There a Shortage of Restaurant Workers in the UK?

 The number of people looking for work in the hospitality industry has decreased over the past year, but job vacancies are still growing at an expected 1.5% per year. The population of the UK is growing by 2.7% each year and is expected to reach over 70 million by 2037. This means that demand for hospitality workers will be rising, while the number of job vacancies will stay the same.

 The UK’s growing population means more people are looking for work, but more and more job opportunities are going unfilled. This trend is expected to continue over the next five years. There are also many more people looking for work than there are jobs. Over the years, many industries have undergone changes that have affected the number of jobs available. Some industries, like restaurants, have seen more people looking for work than the number of jobs available. Technology has also changed the way we do many jobs. If you look at the number of restaurants in the UK, there has been a growing trend of people choosing to eat at home instead of going out to a restaurant. This growing trend could also be affecting the number of jobs available in the restaurant industry.

About the Hospitality Industry 

The hospitality industry is a very important part of the economy, employing millions of people in a wide range of roles. The need for a modern workers union has never been more apparent. The industry is critical to the local economy and serves as a gateway to the rest of the UK’s employment market for many people. The growth of online alternatives to offline services is a threat to the success of the sector. The National Federation of Small Hotels and Restaurants (NFSHR), the trade body for the sector, has reported a 4.5% decrease in overall guest numbers over the past year. The NFSHR are worried about how this trend will continue as more people choose to eat at home as opposed to going out to restaurants or staying in hotels.


 The Workers Union understands that the hospitality industry is an important part of the UK’s economy. Many workers from this industry have joined a union to protect their rights, however, there is a distinct shortage of workers in the industry that is expected to increase in coming years. This is due to a growing UK population, while the number of job vacancies are expected to stay the same. In order to address this shortage, employers and employees will need to work together to increase the number of people who choose to work in the hospitality and food service sector.

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